Strategies to Find & Attract New Customers as a Tradie

Article by Adam Goodfellow

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The Ultimate Guide to Marketing and Leads for the Construction Industry

I have listed the following in matter of importance

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Word-of-mouth

Word of mouth is and always will be the most important and dominant form of marketing in the trades. In fact, it’s so valuable that I know businesses that have built empires purely off word of mouth. Knowing this fact, there’s one rule to remember: A satisfied customer will often share their experience with other people.

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Create a free Google My Business listing

A Google Business account ensures that when someone looks your company up on Google Search and Google Maps, they find it. Once they do, your listing shows searches where and how to visit your website, whether you have a web or physical address. Google My Business accounts also improve your local SEO.

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Get Customer Feedback and Testimonials

Customer feedback is essential to guide and inform your decision making and influence changes to your service. It's also essential for measuring customer satisfaction among your current customers. Getting a handle on how customers view the company is invaluable. Customer testimonials on the other hand, help to establish your credibility and reliability as a business. In the modern world, this is a must do as a business. Put simply, if a potential customer sees other people hiring you and is satisfied with your work, they are far more likely to hire you than if you displayed little to no testimonials.

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Networking for Strategic Partnerships & Ongoing Relationships

Strive and work hard to connect with local business groups and communities both offline and online. Not only can you generate new leads for your business, but you can also learn from like-minded business owners to improve your business processes. Networking is also a great way to establish strategic partnerships and build fruitful long-term relationships. Often the best opportunities come from the most unexpected places.

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Your Branding, Who You Are, What Do You Stand For?

Brands, taglines and company culture are more than just images they are a set of factors that give your business an identity and a personality. Customers care about this, think about it - how many businesses come into a clients house? They want efficiency, assurance of quality and a competently skilled person to complete their work. The most overlooked trait that customers look for in tradies is knowing that they are safe and sound, think about it you’re a complete stranger coming into their house.

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Invest in a Powerful Website

A professional and well-designed website is crucial for lead generation and differentiating your business from the competition. It serves as the digital face of your business, offering potential customers a strong first impression. A powerful website builds trust and credibility by showcasing your services, expertise, and customer testimonials. It efficiently captures leads with clear calls-to-action and inquiry systems, improves your search engine rankings for better online visibility, and acts as an information hub available 24/7. This not only attracts new customers but also sets you apart from other tradies.

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Use Signage on Your Vehicle and Worksite to Promote Your Business

Utilise your vehicle or fleet as an essential advertising platform. When driving to home or work you are visible to everyone else on the road. When stationary at a worksite people walking around will see your business being advertised. Another way is placing signage at your current worksite. If your job requires several days or weeks to complete, ask the customer if you can place a sign detailing your business and service.

Use Social Media

Social media can help you engage with your customers and find out what people are saying about your business. You can also use social media for advertising, promotional giveaways and mobile applications. Social media can help your business to: attract customers, get customer feedback and build customer loyalty. Most importantly it builds social presence with any potential customers who may look you up.

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Offer Multiple Ways for Customers to Reach You

With busy lives many customers may not have time to call during your business hours. And you may not always be able to answer your phone straight away. Provide customers with other ways to get in touch besides mobile. Use email, have a contact form on your website.

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