Exceptional Tradie Solutions specialises in back-end operations and phone reception support for builders, tradies, and service businesses. With a direct, honest, and no-nonsense approach, they manage your business operations, giving you the freedom to scale your business without feeling scattered, overwhelmed, or disorganised.
Back-End Operations and Phone Reception Support for Builders, Tradies and Service businesses!
We have Direct, Honest, and No-Nonsense Approach to managing your business operations and supporting you.
Go from feeling scattered, overwhelmed, disorganised and stuck going in circles to having freedom, space and support to scale your business.
Key Highlights:
Client experience that treats customers like VIPs
Efficient and streamlined backend systems
Scalable systems and automations
Strategic partnership focused on growth
Our Mission:
To handle the time-consuming administrative and customer support functions, allowing tradies to focus on their on-site work and spend more time with their families.
👷 Tradiespace Opinion 👷 Why Choose Exceptional Tradie Solutions: Exceptional Tradie Solutions is an incredible option for tradies because they provide comprehensive support that transforms business operations. Their deep understanding of the trade industry, coupled with their scalable systems and dedicated service, ensures that tradies can focus on what they do best while enjoying peace of mind.
Services We Offer:
Exceptional Tradie Solutions offers a range of services tailored to the needs of tradies and service businesses. These include:
📞 Specialised Call Answering & Reception Support
💬 Customer Support and Enquiries Management
📅 Scheduling and Job Management
📄 Invoicing and Quoting Support
🛒 Sales Support
👷♂️ Team and Subcontractor Coordination
📧 Email Management
📞 Customer Follow-Up Solutions
📦 Supplier Liaison and Supplies Management
💸 Chasing and Collecting Bills and Invoice Payments
📝 Adhoc Administrative Support
🌙 After Hours Reception Support
Additional Expertise:
Exceptional Tradie Solutions financial handling services ensure smooth cash flow by managing invoicing, chasing bills, and other financial tasks. We are proficient in job management software solutions, offering setup, implementation, maintenance, improvements, and ongoing management. We can also assist with form/document creation such as SWMS and JSA, conduct business workflow health checks, and provide ServiceM8 training for field and office staff as well as ServiceM8 asset management implementation.
What Sets Us Apart:
✅ ServiceM8 Silver Certified Partner: Expertise in ServiceM8, ensuring seamless integration and utilisation.
✅ High Volume Business Experience: Capable of managing businesses with over 50 jobs weekly.
✅ Cost-Effective Support: We offer a one-of-a-kind unique ad-hoc service and can tailor a solution to suit your specific business requirements.
We provide you with the most cost effective solution, meaning you can gain access to admin support if and when you need it!
✅ Deep Industry Understanding: Over 30 years of combined experience in the trade industry.
✅ Professional and Caring Approach: Every client and customer is treated with utmost care and professionalism.
✅ Passionate about Empowerment: Empowering trades businesses to increase efficiency and spend more time on what matters.
Meet Our Founder:
Lana Burgess, the founder and director of Exceptional Tradie Solutions, comes from a tradie family and understands the challenges of juggling daily operations while trying to grow a business. She and her team specialise in taking the admin load off your shoulders. From managing calls and scheduling to invoicing and customer follow-ups, they’ve got you covered.
"Let’s work together to make your business more efficient and give you more time to enjoy life outside of work."
Get Started with Us:
Ready to streamline your business operations and focus on growth? Contact Lana and the team at Exceptional Tradie Solutions today to tailor a support solution that meets your needs. Let them handle the admin, so you can concentrate on delivering exceptional on-site service and enjoying your time with family.
Is This Service for You?
If you are trying to scale but feel overwhelmed without the admin power to do so, if your systems and processes are outdated, causing errors and preventing scaling, if you want to automate your business but don’t have the time or knowledge, if you are behind on emails, invoicing, and compliance, if you are frustrated with your business operations and ready to manage your resources more effectively, or if you are tired of trying to run your business from your car and ready to hire help but can’t find reliable candidates, then Exceptional Tradie Solutions is the answer. They offer the support you need to grow your business without the commitment of hiring an employee.
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