Exceptional Tradie Solutions specialises in back-end operations and phone reception support for builders, tradies, and service businesses.
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About Exceptional Tradie Solutions

Drowning in admin, behind on invoicing, or losing jobs because you’re stuck answering phones? Exceptional Tradie Solutions gives tradies the back-end support they need to grow without burning out.

Run by Lana Burgess, who comes from a tradie family herself, the team at Exceptional Tradie Solutions understands how trades businesses work—and where they get stuck. They handle everything from customer calls and scheduling to quoting, invoicing, chasing payments, and more. It’s like having an office manager without hiring one.

With over 30 years of combined trade admin experience, they help tradies streamline operations, improve customer service, and free up time to focus on the job site (or family).

 

Services

  • Reception & Call Answering
    Never miss a lead or upset a client. Friendly, professional reception support that makes you look sharp.
  • Customer Service & Enquiries
    We handle follow-ups, bookings, and general enquiries, so you don’t have to.
  • Scheduling & Job Management
    Keep your day organised and jobs running smoothly.
  • Invoicing & Quoting
    Fast, accurate, and compliant financial admin to keep your cash flow strong.
  • Sales & Customer Follow-Ups
    Turn more leads into paying clients without lifting a finger.
  • Team Coordination
    Help managing subcontractors, scheduling, and communication.
  • Supplier Liaison
    Let us handle materials and supply chain contacts.
  • After-Hours Support
    Keep your business responsive even outside of normal hours.
  • Job Software Setup & Support
    ServiceM8 specialists. Setup, training, workflows, forms (SWMS, JSAs), and system audits.

 

Why Tradies Choose Us:

  • ServiceM8 Silver Partner
  • Built for high-volume trade work (50+ jobs/week)
  • On-demand admin support—no need to hire full-time
  • Tailored, cost-effective solutions
  • Deep trade industry experience
  • Professional, caring, and results-driven team

If you’re ready to stop running your business from the driver’s seat and start scaling with systems, Exceptional Tradie Solutions is the smart choice.

Services

Get in touch

Reach out today and get your bookkeeping sorted in minutes.

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